1. Which of the following is the correct DPMO (Defects per million opportunity) for 2 Sigma
A. None of these
B. 366807
C. 69136
D. 308537
2. Which of the following is NOT a measure of central tendency
A. Median
B. Mode
C. Average
D. Standard Deviation
3. When building a Cause and Effect Diagram, the team must constantly expand and drill down until they have identified all of the possibilities _____________ influencing their process.
A. Customer requests
B. Inventory issues
C. Root Causes
D. Line operators
4. Infrastructures & materials are covered in which dimension of service quality
A. None of these
B. Durability
C. Tangibles
D. Reliability
5. It is advised that the team create CTQs in a
A. All of these
B. Classify and rank consumers
C. Validate with the customer
D. Clearly state goals
6. What process step characteristic do you want to guarantee is included when specifying process steps for a process map?
A. None of these
B. The process outlining what happens is mentioned.
